ThinkCRM
This is an application used to help businesses manage customer data and interaction, access business information, automate sales, marketing, customer support and also manage employee, vendor, and partner relationships.
The better a business can manage the relationships it has with its customers the more successful it will become. ThinkCRM addresses the specific problems of dealing with customers on a day-to-day basis. ThinkCRM’s relationship management functions allow you to learn more about customers' needs and behaviours in order to develop stronger relationships with them. As such, it is more of a business philosophy than a technical solution to assist in dealing with customers effectively and efficiently.
Below are some of the ways you can benefit from using ThinkCRM to boost customer management and increase engagement:
- Lead Management- This is for tracking leads generated for the business, including who the sales rep is, what products/services it’s for, timing, status, etc.
- Account Management – This is for tracking all companies/organizations you work with. These can be prospects, clients/customers, referral sources, or general business connections.
- Contact Management – This manages all individuals/companies that you do business with. Again, these can be prospects, clients/customers, referral sources, or general business connections.
- Sales Activity Tracking – These are the tasks you need to do/complete in order to move a sale forward.
- Customer Service – If you need to track cases, tickets, issues, etc. for your company, the Customer Service area of ThinkCRM would be used. It allows you to tie a Customer Service (or Case) record to a given account and ensure that it gets handled in a timely fashion (through reminders/alerts).
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